Apogee is seeking an IT Support Technician to support the Space Training and Readiness Command (STARCOM) contract. In this role, you will provide on-site support to our local training environment as well as our government customer as needed and will report. This position will be primarily for someone with large troubleshooting capabilities, a proven record of Help Desk/IT Support, and a desire to learn System and Network Administration on a smaller scale.

This is a full-time on-site position located in Colorado Springs, Colorado. 

• Assist with the deployment and troubleshooting of equipment, software, and other systems.
• Perform creation and deployment of images across 200+ computer systems.
• Maintain documentation.
• Performs periodic meetings with the Government customer to understand requirements for future needs.
• Performs periodic reviews to ensure compliance with policies and procedures.
• Assist in training and/or coordination of training as it relates to hardware and software.
• Assist with the monitoring of network systems and communicates alerts or issues to third-party IT support partners.
• Interacts with customers, management, and staff to resolve problems, answer questions, and develop more efficient methods of processing data or integrating systems.
• Assist with network and application password unlocks and resets.
• Assist with troubleshooting printers and other hardware peripherals.
• Organize and maintain IT resources.
• Lend IT support in areas such as cybersecurity, programming, analytics, and data center management.
• Data cleanup.
• Assist with implementation of system roll-out and updates and instructing customers on use.

Minimum Experience:

Citizenship: Must be a US citizen 
Education: High School Diploma 
Years of Experience: 5+ years relevant experience, OR combination of Education/Certification in lieu of years’ experience
Additional Experience:

• Working knowledge of Windows network and operating systems
• Working knowledge of PC / LAN hardware troubleshooting and workstation software
• Ability to handle multiple requests and tasks with minimal supervision.
• Excellent analytical and problem-solving skills.
• Exceptional customer service and communication skills, both verbal and written
• Excellent work ethic and dedication.
• Proficiency in Microsoft Suite.
• Strong work ethic and attention to detail.
• Possess the ability to maintain the integrity of highly confidential organizational information.
• Ability to research and accurately document issues and fixes.
• Ability to see a problem through to completion.
• Logical thinking and analytical processing

Preferred Qualifications:
Certifications: CompTIA Security+ Certification
Years of Experience: 5+ Years of Tier 2, Tier 3 Help Desk Support 

Additional Experience:

• Experience with VMware products and tools 

Additional Information:
Location: 9910 Federal Drive, Colorado Springs, CO 80920
On-site: This position is on-site full-time